We understand that circumstances can change, and you may need assistance with your Glo subscription. To ensure fairness and transparency, please note that our subscription payments are non-refundable, and we do not provide refunds for partial subscription periods or unused services.
We trust and encourage our members to manage their subscriptions and adhere to the terms and conditions agreed upon during registration. To avoid future charges, please cancel your subscription before the next billing cycle if you do not wish to continue.
If you registered through the Glo.com website, you can cancel at any time by visiting your Glo Account Settings. If you need step-by-step instructions, please view the “How do I cancel my Glo subscription” article.
If your subscription is managed by a third-party provider (such as Apple, Google, Amazon, or Roku), you will need to contact them directly to request a refund, as Glo does not have access to your billing or payment information. Each provider has its own refund policies, which you can access through the links below:
- Apple App Store: How to request a refund
- Google Play Store: Request your Google Play refund
- Roku: Roku Support Center
- Amazon: Amazon Subscription Support
Our goal is to make managing your Glo subscription as easy as possible.
Tip: To stay in control, consider setting a reminder or adding a note to your calendar before your next billing date. This way, you can decide whether to continue or cancel your subscription in time and avoid any unexpected charges.
Need more help?
If you're having trouble or just need some extra assistance, please don’t hesitate to reach out to us at support@glo.com. We’re here for you and happy to help!