If your subscription payment to Glo did not go through, it could be due to a few reasons. The most common issues are insufficient funds, invalid/expired credit cards, or your bank blocking the transaction for security reasons. Rest assured, this is typically easy to resolve!
Steps to Resolve Failed Payments:
- Check your card details: If your card does not have enough funds or needs to be updated, please view the “How do I update my payment method?” article for guidance.
- Contact your bank or credit card provider: If your credit card is up to date and has sufficient funds, it’s possible your bank or credit card provider has blocked the payment. Glo cannot approve payments that have been marked as "high risk" or blocked by your financial institution.
Why do banks block payments?
- Unrecognized charges: Your bank may block payments they don’t recognize as a security measure.
- International transactions: If you’re making payments across borders, your bank may block them for security reasons.
If this happens, simply contact your credit card company or bank. They can quickly resolve the issue and help ensure payments are processed successfully.
Tip: To avoid payment interruptions, ensure your card details are always up to date, including the expiration date and billing address. You can also notify your bank in advance if you’re using a new card or making international transactions.
Need more help?
If you’re still unable to resolve the payment issue or have additional questions, please don’t hesitate to reach out to us at support@glo.com. Our team is here to assist you and ensure your subscription is back on track!