If you notice multiple charges on your statement each month, it’s possible you have more than one account with us, registered under different email addresses.
To help us investigate and resolve this for you, please contact us at support@glo.com with the following information:
- The last 4 digits of the charged card(s)
- Expiration date of the charged card(s)
- Card type (Visa, Mastercard, AMEX, Discover, etc.)
- The last 3 charge dates
- Charge amounts (and currency if not in USD)
- Any other emails or names that might be associated with the account(s)
Tip: To avoid confusion, we recommend keeping track of all email addresses used to register accounts and ensuring each account uses only one active payment method. This will help prevent duplicate charges.
Need more help?
If you have further questions or need additional assistance, reach out to us at support@glo.com. We’re here to help!