If you’re only able to access 2-minute previews despite having a paid subscription, here are the possible reasons:
- Your subscription may be linked to a previous account under a different email address.
- There might be a connection error.
- The payment for your subscription was declined.
Steps to Resolve:
1. Check for Accounts Linked to Sign in with Apple:
- If you previously used the Sign in with Apple feature, your paid subscription may be linked to that account.
- Log out of your current account.
- Select Sign in with Apple to see if this connects you to the account with full access.
2. Verify Your Email Address:
- Ensure you’re logging in with the email address associated with your active subscription.
3. Contact Support if the Issue Persists:
If you cannot recall another email address or if the Sign in with Apple option didn’t work, reach out to our support team at support@glo.com with the following details:
- Your full name.
- The email address associated with your current account.
- A screenshot of your subscription details showing the next billing date.
We’ll review your account and get you reconnected as soon as possible!
Tip: Ensure you’re logging in with the correct email associated with your active subscription. If you’re unsure, search your inbox for the Glo subscription confirmation email to identify the linked account.
Need more help?
If you have additional questions or need further assistance, contact us at support@glo.com. We’re here to help!