If you’re experiencing issues such as slow loading times, video buffering, glitches, or Glo app failures, follow these troubleshooting steps:
1. Check for Updates:
- Ensure the Glo app is up to date. Visit the App Store or Google Play Store to check for updates.
- Update your mobile device’s operating system if an update is available.
2. Log Out and Reinstall the App:
- Log out of the Glo app.
- Uninstall and reinstall the app from your app store.
- Note: Any downloaded content will be removed during this process, so make sure to re-download after reinstalling.
3. Still not working?
If the problem persists, please contact us at support@glo.com and include the following details:
- The type of device you’re using (e.g., iPhone 12, Samsung Galaxy S21) and its operating system version.
- The version of the Glo app installed.
- A detailed description of the issue, including any error messages.
- Screenshots or screen recordings showing the problem.
- Whether the issue occurs on other devices you use.
- A screenshot of a speed test from https://www.speedtest.net showing upload, download, and internet speeds.
Providing this information will help us troubleshoot the issue more efficiently and get you back to enjoying Glo.
Need more help?
If you have additional questions or need further assistance, contact us at support@glo.com. We’re here to help!