If you're having trouble streaming Glo classes on your Amazon Fire TV/Fire TV Stick or Apple TV, try the troubleshooting steps below.
Steps to Fix Streaming Issues:
1. Check your internet connection
- Make sure your TV or streaming device is connected to a stable internet connection.
- For the best streaming experience, we recommend an internet speed of at least 10 Mbps.
- You can run a speed test using another device connected to the same Wi-Fi network as your TV or streaming device. If possible, take a screenshot of the results in case you need to contact Glo Support.
2. Restart your device
- Restart your Fire TV or Apple TV and try streaming again.
- If restarting doesn't help, unplug the streaming device and your TV from power for about 30 seconds, then plug them back in and try again.
3. Check for device software updates
- Make sure your streaming device is running the latest available software.
- Amazon Fire TV: Go to your device settings and check for system updates.
- Apple TV: Go to Settings > System > Software Updates and check for an update.
4. Check for a Glo app update
- Open the app store on your device and check whether a newer version of the Glo app is available.
- If an update is available, install it and try streaming again.
5. Clear the Glo app cache — Amazon Fire TV only
- If you're using Amazon Fire TV or Fire TV Stick, clearing the Glo app cache may help resolve playback or loading issues.
- Go to your Fire TV settings, find the Glo app under your installed applications, and select the option to Clear Cache.
- Note: Apple TV does not provide the same user-accessible cache-clearing option, so this step does not apply to Apple TV.
6. Reinstall the Glo app
- If the issue continues, try deleting the Glo app and reinstalling it.
- After reinstalling, sign in to your Glo account and try playing a class again.
7. Try another class
- If possible, try playing a different Glo class.
- If other classes play normally, the issue may be limited to a particular class.
- If all classes are affected, continue with the troubleshooting steps above and contact Glo Support if the problem persists.
If you see a service or playback error
- First, make sure your Glo app and streaming device are up to date, then restart the app and your device.
- If the error continues, please contact Glo Support so we can investigate the issue.
Service Errors:
If you see a service error, check for Glo app updates and retry the app. These errors sometimes resolve on their own within a day or two, but let us know if they persist.
Need more help?
If the problem continues after completing these steps, contact our support team at support@glo.com. Please include:
- The troubleshooting steps you've already tried
- Your TV/streaming device (for example, Amazon Fire TV Stick or Apple TV)
- Your device model, if available
- Your Glo app version, if available
- The exact error message you're seeing
- Whether the issue happens with all classes or only specific classes
- A screenshot or video of the problem, if possible
- A screenshot of your internet speed-test results
We’re here to assist and ensure you can enjoy your Glo experience on your TV.