If you're experiencing streaming issues with Glo on your Amazon Firestick, or Apple TV, here are steps you can take to resolve the problem:
Steps to Fix Streaming Issues:
- Clear Cache and Cookies: This applies to Amazon Firestick only, as Apple TV does not store cache or cookies.
- Update Your Device: Ensure your Amazon Firestick, or Apple TV is running the most current software version.
- Restart Your Device: Power down your device, unplug it for a few seconds, and then restart it.
- Check for Glo App Updates: Open the app store on your device and see if a Glo app update is available.
- Reinstall the Glo App: Delete the Glo app, reinstall it, and log in again.
- Test Your Internet Speed: Use the same internet connection as your TV and run a speed test. We recommend at least 10 Mbps for smooth streaming. Take a screenshot of your speed test results for reference.
Service Errors:
If you see a service error, check for Glo app updates and retry the app. These errors sometimes resolve on their own within a day or two, but let us know if they persist.
Need more help?
If the problem continues after completing these steps, contact our support team at support@glo.com. Please include:
- The troubleshooting steps you’ve tried.
- A screenshot of your speed test results.
- Details about the error message or issue you’re experiencing.
We’re here to assist and ensure you can enjoy your Glo experience on your TV.