If your classes are not playing smoothly, follow these simple steps to troubleshoot:
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Check your internet speed. Streaming issues are often caused by a slow or unstable connection. Visit Speedtest to check your download speed.
- We recommend a minimum speed of 10 Mbps.
- If your speed is lower, contact your internet service provider to see if they can optimize your connection.
- Use Google Chrome for the best streaming experience. Ensure your browser is updated to the latest version. If you’re already using Chrome, clear your cache and cookies, then open a new window and try streaming again. If the issue continues, switch to a different browser to see if it helps.
- Restart your router and device. Power them off, wait a few seconds, and then turn them back on to refresh your connection.
Need more help?
If you have any questions or need further assistance, please reach out to the Glo Customer Experience team. We’re always happy to help: Contact Glo Support or email us at support@glo.com.