If your classes are not playing smoothly, follow these simple steps to troubleshoot:
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Check your internet speed. Streaming issues are often caused by a slow or unstable connection. Visit Speedtest to check your download speed.
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- We recommend a minimum speed of 10 Mbps.
- If your speed is lower, contact your internet service provider to see if they can optimize your connection.
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- Use Google Chrome for the best streaming experience. Ensure your browser is updated to the latest version. If you’re already using Chrome, clear your cache and cookies, then open a new window and try streaming again. If the issue continues, switch to a different browser to see if it helps.
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Adjust the video quality. Start playing the class and click the gear icon in the bottom-right corner of the video player. Select a lower quality option (the lower the number, the smoother the playback on a slower connection).
- Restart your router and device. Power them off, wait a few seconds, and then turn them back on to refresh your connection.
Need more help?
If you’ve tried these steps and are still having trouble, contact us at support@glo.com. Please include a screenshot of your speed test results, details about your browser, and the steps you’ve already tried. We’re here to help!