Did you try to play a class and get an error message like "Ooops, something went wrong on our end" or "We're having issues connecting to our servers" or something similar? We can help but we need your help too!
1. What device and/or browser are you using?
2. Do you have any available updates on your device, web browser, or app? Please update, if so.
3. Do you encounter this issue for all classes or specific ones?
4. Do you encounter this issue on multiple devices? If not, are you connected to the same internet across all devices?
5. Are you using a VPN? If so, momentarily, can you turn it off? This sometimes does the trick!
6. If you are on wifi, try turning wifi off and using data to see if this allows the video to play. If the video plays, this is most likely due to an issue with your internet service provider.
Please reach out to us with the answers to the above questions: https://www.glo.com/settings/support