Experiencing slow loading times, video buffering, various glitches, failures to load the app, etc.? Please check for any available updates for the Glo app or your mobile device.
Still not working? Try, logging out and then uninstall and reinstall the Glo app.
*Note: Downloads currently stored on the app will be removed in the app removal process.
If you are still experiencing trouble, please reach out to our Customer Experience team letting us know the following:
- What kind of device you are using and the software version it is operating in
- The software version of the app
- Please explain in detail what you are seeing and experiencing on your end
- Please include any screenshots or screen recordings of any unexpected behaviors
- Let us know if you have the same experience on other devices
- A screenshot of a speed test (https://www.speedtest.net/) that includes the upload, download, and internet speeds