Experiencing slow loading times, video buffering, random glitches, failures to load the app, etc.? Please check for any available updates for the Glo app or your mobile device.
Still not working? Try reinstalling the app (uninstall and then reinstall the Glo app)!
*Note: Downloads currently stored on the app will be removed in the process.
If you are still experiencing trouble, please reach out to our Customer Experience team letting us know what device you are on as well as the software version currently running on your device. Please let us know if you are able to access Glo on another device and/or browser on the same internet connection. We would also love to see your speeds (a screenshot will do): https://www.speedtest.net/