How do I cancel my account if it is on hold? September 25, 2020 20:33 Updated To cancel your account that is on hold, please reach out to Glo's Customer Experience team at firstname.lastname@example.org to have them cancel your account. Related articles How do I cancel my subscription? How do I deactivate my subscription? How do I delete my Glo account? How do I pause my subscription? How do you access your Account Settings?