My recipient hasn't received their gift! What happened? August 14, 2019 18:03 Updated Sometimes gift cards can get filtered into the Junk and Spam folders in their email inbox. Try searching "Glo" in the email inbox. We are here to help if you have any questions at firstname.lastname@example.org. Related articles How do I deactivate my subscription? How do I redeem my gift card? Can I gift Glo’s subscription?