My recipient hasn't received their gift! What happened? August 14, 2019 18:03 Updated Sometimes gift cards can get filtered into the Junk and Spam folders in their email inbox. Try searching "Glo" in the email inbox. We are here to help if you have any questions at firstname.lastname@example.org. Related articles Can I choose the delivery date of my gift? Can I gift Glo’s subscription? How do I redeem my gift card?