Why can’t I submit my intake form?

1. App Version: Ensure you are using the latest version of the Glo app.
   • To Update the Glo App on iOS:
     1. Open the App Store on your device.
     2. Tap your profile icon in the top right corner.
     3. Scroll down to "Available Updates."
     4. Find the Glo app and tap "Update" if available.
2. iOS Version: Make sure your device is running iOS 15 or later.
   • To Update iOS version: Go to Settings > General > Software Update.
   • If an update is available, tap Download and Install.
3. Internet Connection: Check that you have a stable internet connection, as a poor connection may affect your ability to chat.
4. Restart the App: Close and reopen the Glo app to resolve any temporary glitches.
5. Reinstall the App: If issues persist, try uninstalling and reinstalling the Glo app.
6. Submit Intake form via Web: If you’re still unable to submit your intake form on the app, try submitting your intake form through a web browser. Visit Glo.com on your preferred browser, log in to your account, and navigate to "Your Plan" to complete your intake form.

Additional Notes: Some older Apple devices may not support the latest iOS versions. Please check your device's compatibility with current iOS updates. You will need iOS 15 or later to fully access Glo Gluides features.

1. Browser Update: Ensure that your web browser is up to date, as using an outdated version may affect your experience.
   • Update Google Chrome
   • Update Mozilla Firefox
   • Update Safari
2. Clear Cache: Clear your browser's cache to remove any outdated files that could be causing display issues.
   • Clear Cache in Google Chrome
   • Clear Cache in Mozilla Firefox
   • Clear Cache in Safari
3. Internet Connection: Check that you have a stable internet connection, as a poor connection may prevent the page from loading properly.
4. Network Restrictions: Make sure you are not connected to a protected or monitored network (such as Military, Government, or other private entities). If you are, you may need to have the Glo website whitelisted to access all features.
5. Restart the Browser: Close and reopen your browser to refresh your session and resolve any temporary glitches.
6. Try a Different Browser: If none of the above steps work, consider trying to access the Glo website using a different web browser (i.e., Safari to Chrome).