Before embarking on your journey with Glo Guides, ensure you are an active member with a subscription (monthly, or annual) to access the full 14-day free trial and initiate your Glo Guides experience.
Getting Started with Glo Guides
- To get started with Glo Guides, log in to your Glo account using the Glo website or iOS app. Navigate to the “Your Plan" tab and click "Join now" to confirm your billing details and complete the member intake form. This form is essential to help our coaches get to know you better.
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Filling out the intake form is a crucial step. Once you have submitted your form, we will match you with a certified Glo Guide (coach), who will reach out via the chat feature within the Glo website or iOS app. The matching process will be completed as soon as possible to ensure you get matched with a perfect coach. While you wait, we recommend exploring the “Latest & Greatest on Glo” classes in the “Your Plan” tab.
- Please note that your trial begins the day you sign up. Completing your intake form promptly will initiate the matching process, making it critical to submit it in order to take full advantage of the 14-day trial.
- To confirm your match with a coach, navigate to the "Your Plan" tab. If the status reads "Your plan is in the works," it means you have been successfully matched, and your coach is diligently crafting your personalized plan. Please allow for some time as your coach finalizes this process. In the meantime, feel free to reach out and introduce yourself to your coach via chat in the Glo website or iOS app.
- Once your coach has curated a personalized plan for you, you will find a list of classes conveniently displayed in the "Your Plan" tab. Expect a fresh plan delivered to you each week.
- If you are currently on a free trial for the Glo subscription, you are still eligible to participate in the Glo Guides program up until the last day of your Glo trial. If you choose to pay for a Glo subscription, you will gain access to the remainder of your Glo Guides trial and will be offered the opportunity to continue with the paid monthly coaching service.
- After your Glo Guides 14-day free trial, you will be charged $49/month (introductory offer) on top of your existing Glo membership price.
NOTE: Completing the intake form is essential to be matched with a Glo Guide. This step helps us tailor your experience and connect you with the coach best suited to your wellness journey.
For any feedback or further assistance about the program or product functionality, please contact us at support@glo.com.